Forum Discussion

WMack's avatar
WMack
Experienced User
3 years ago

Auto-build report not working

This report doesn't work.  We have many auto-build items but the report states there is no information to display.  This is incredibly frustrating as we need to get a lot of information from the auto...
  • SamaraM's avatar
    SamaraM
    3 years ago

    Hi WMack 

     

    Apologies that you are unable to run this report. We have identified an issue and there is a script we can run over the file which will fix the issue. 

     

    Please send me the impacted product Serial Number and Company File Name by Private Message so I can organise to run that script for you.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

SamaraM's avatar
SamaraM
Former Staff

Hi WMack 

 

Apologies that you are unable to run this report. We have identified an issue and there is a script we can run over the file which will fix the issue. 

 

Please send me the impacted product Serial Number and Company File Name by Private Message so I can organise to run that script for you.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

WMack's avatar
WMack
Experienced User
3 years ago

How do I private message please

    • WMack's avatar
      WMack
      Experienced User
      3 years ago

      Thankyou Samara for running the fix and solving the problem.  Just curious, will this be put in as a bug fix in the next version upgrade to all users?

       

      • SamaraM's avatar
        SamaraM
        Former Staff
        3 years ago

        Hi WMack 

         

        Thank you for coming back to let me know it is resolved now. 

         

        I have checked with the relevant team and looks like it was resolved in an update, but we find some users who have migrated a data file, may still have the issue for this reason we have a script we can run over it to fix it.  

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