Forum Discussion

HartleyFarm's avatar
HartleyFarm
Contributing Cover User
10 months ago

Cannot open customer card.

Hi    I am trying to open any cards by clicking the blue arrow next to it, nothing seems to happen. I do not want uninstall since it is a company. Can anyone help me please. 
  • Doreen_P's avatar
    Doreen_P
    10 months ago

    Hi, HartleyFarm

     

    Thanks for updating us.

     

    Kindly try to access the customer, supplier, and employee cards again and let us know how it goes on your end.

     

    Best regards,

    Doreen

HartleyFarm's avatar
HartleyFarm
Contributing Cover User

I do not get any error message and I do require further assistance. If I log through my laptop I can open it but not from the desktop computer.

Doreen_P's avatar
Doreen_P
MYOB Moderator
10 months ago

Hi, HartleyFarm

 

Thanks for updating us.

 

We were able to run a fix script on your company file. Please log in and then log back in. Try to access the customer card again and let us know if it's working now.

 

Best regards,

Doreen

  • HartleyFarm's avatar
    HartleyFarm
    Contributing Cover User
    10 months ago

    I still cannot access any card files including suppliers, employees etc.

    • Doreen_P's avatar
      Doreen_P
      MYOB Moderator
      10 months ago

      Hi, HartleyFarm

       

      Thanks for updating us.

       

      Kindly try to access the customer, supplier, and employee cards again and let us know how it goes on your end.

       

      Best regards,

      Doreen

      • HartleyFarm's avatar
        HartleyFarm
        Contributing Cover User
        10 months ago

        All good it is working. Thank you.

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