Forum Discussion

Patrick_H's avatar
Patrick_H
Experienced Cover User
3 years ago

change in invoice recordng / payment allocation

HI all,   on or around 07/07/2022 my AccountRight Basics made a change to how it dealt with invoices and payment. The 2 main things I noticed happened from that date: Payments applied to invoice...
  • Komal_S's avatar
    Komal_S
    3 years ago

    Hi Patrick_H 

    The "Asset account for tracking receivables" is generally a trade debtors account which is different to the account chosen for "Bank account for customer receipts" (this is your bank account in which you receive payments).


    If your account "Current Assets- bank account" is your bank account in which you receive payments, then you will need to change the "Asset account for tracking receivables" and vice versa. Please let me know if you have further questions on this. 

Komal_S's avatar
Komal_S
MYOB Staff

Hi Patrick_H 

Can you please check what's the "Asset account for Tracking receivables" and "Bank account for customer receipts" under Setup>>Linked accounts>> Sales accounts as the changes made to these accounts will impact the account changes to the transactions as well. I'd also recommend checking with all the users of the file if they have made any changes as these accounts should not change automatically. 

Patrick_H's avatar
Patrick_H
Experienced Cover User
3 years ago

Hi Komal,

 

sorry for the late reply.

Both those are set to "Current Assets - Bank account"

 

I am the only one accessing the file, other than the accountant, though they did not access the file any time close to this change happenening...

  • Komal_S's avatar
    Komal_S
    MYOB Staff
    3 years ago

    Hi Patrick_H 

    The "Asset account for tracking receivables" is generally a trade debtors account which is different to the account chosen for "Bank account for customer receipts" (this is your bank account in which you receive payments).


    If your account "Current Assets- bank account" is your bank account in which you receive payments, then you will need to change the "Asset account for tracking receivables" and vice versa. Please let me know if you have further questions on this. 

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