Forum Discussion

Craig_RD's avatar
Craig_RD
Contributing Cover User
3 years ago

Connection Error

We have a sales invoice entered in error.   When we try to edit or delete the sales invoice we get an error message   Connection Error   Were sorry but something has interrupted AccountRight an...
  • Yanike_S's avatar
    Yanike_S
    3 years ago

    Hi Craig_RD 

     

    I have requested your file to come in for a datafile repair. You should have received an email on the email address you are using on the forum about how to upload your file.

     

    Resolved via datafile repair 03/11/2022 ~ YS

Craig_RD's avatar
Craig_RD
Contributing Cover User

Hi Yanike_S

 

Thanks for your response.

 

1. I cleared the cache but the problem remined

2. I tried to delete it through the browser version and got an error message that something had gone wrong Request ID: 35132eaa-e4e3-4444-b9fd-e1d2f013529d.

3. I am enclosing the error log but unfortunately am posting an edited copy of the invoice 

 

regards

 

Craig

Yanike_S's avatar
Yanike_S
MYOB Staff
3 years ago

Hi Craig_RD 

 

I have requested your file to come in for a datafile repair. You should have received an email on the email address you are using on the forum about how to upload your file.

 

Resolved via datafile repair 03/11/2022 ~ YS

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.