Forum Discussion

sollyy_1999's avatar
sollyy_1999
2 years ago

Credit card payment not received

Hi there, A customer of mine has used online payment (credit card) for their purchase around 5 days ago, however the funds have not shown up in my bank account. In MYOB a payment is recorded howev...
  • Genreve_S's avatar
    Genreve_S
    2 years ago

    Hi sollyy_1999 

    Thanks for posting. 

    What we could do in this situation since the transaction is under Undeposited Funds, we could prepare a bank deposit to transfer the amount from Undeposited Funds to the right bank account. Here is a useful Help Article Preparing a bank deposit to help you process. 

     

    If you run into any problems or need further assistance do not hesitate to reply to this thread. 

     

    Best Regards 

    Genreve. 

Genreve_S's avatar
Genreve_S
MYOB Moderator
2 years ago

Hi sollyy_1999 

Thanks for posting. 

What we could do in this situation since the transaction is under Undeposited Funds, we could prepare a bank deposit to transfer the amount from Undeposited Funds to the right bank account. Here is a useful Help Article Preparing a bank deposit to help you process. 

 

If you run into any problems or need further assistance do not hesitate to reply to this thread. 

 

Best Regards 

Genreve. 

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