Forum Discussion

LindaKhoo's avatar
LindaKhoo
Experienced User
2 years ago

Credit is not showing up in the credits & returns

Hi,  I have a problem with a credit invoice which is not showing up in the Sales Register: Credits & Returns. Therefore, I cannot apply this credit to another sale invoice. The Receivables Reconcil...
  • Celia_B's avatar
    Celia_B
    2 years ago

    Hi LindaKhoo, 

     

    Thank you very much for giving me the case number. Please accept our apologies that no one has phoned you back as of yet. I apologize for any inconvenience this has caused you. 
     

    In this regard, this case number is still in progress, once it has been done you will receive an email confirmation regarding the issue. Or if you want to ask for a callback, our Phone support will call you by log into My Account(myaccount.myob.com). You can check on this Help Article: Submitting a support request.

     

    Reach out to us anytime if you need further assistance or if you have other question or concerns. 

     

    Thanks, 

    Cel

LindaKhoo's avatar
LindaKhoo
Experienced User

Hi Mike,

 

Version AU 2023.6.0

Build 2023.6.1.4

 

Linda

gavin12345's avatar
gavin12345
Ultimate User
2 years ago

Hi LindaKhoo 

 

Certainly looks odd. Suggest you clear the cache as this is responsible for a number of display inconsistencies. Then log back in.

 

I note that this invoice have been edited/modified. So you have a foreign currency transaction, which is an item invoice, which has been edited. This is a bad combination. The inventory module has a number of bugs, some known to be triggered by reversals or edits of existing invoices. The foreign currency function also has its bugs, some related to edits.

 

Another possibility, do you have more than one Customer with the same name? Though this might explain the missing Credit, it doesn't explain the amount discrepancy.

 

Hopefully it is just a cache issue.

 

Regards

Gavin

  • Mike_James's avatar
    Mike_James
    Ultimate Cover User
    2 years ago

    Hi gavin12345 , LindaKhoo , the receivables report is adding the payment applied to the balance due, clearly a programming error.

    • LindaKhoo's avatar
      LindaKhoo
      Experienced User
      2 years ago

      Hi Gavin, 

      Do I delete all the cache files in the current folder?  

      • gavin12345's avatar
        gavin12345
        Ultimate User
        2 years ago

        Hi LindaKhoo 

         

        Yes, AR2023 will recreate as needed.

         

        Regards

        Gavin

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