credit memos
Back in Feb I allocated credit memos to the invoices and the invoices have closed, all good. But now the credit memos appear in the customers credit tab, how do I now remove credit memos
Hi vp-ast
Welcome to the Community Forum. Once a credit is applied in full to an invoice/s then it should be moving the credit note from the Returns & Credits tab to the Closed Invoices Tab.
If you are still seeing it under Returns & Credits, is it possible the credit amount wasn't entirely used and there is a fraction left over? You can open the Invoice and click into History to check if this is the case.
If it is not still a partial credit left can you take a screenshot of the credit note and the tab (redacting any sensitive information) then attach them in your reply so I can reproduce the steps?
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
