Forum Discussion

Margriet's avatar
Margriet
Experienced User
2 years ago

Customer overpayment should have resulted in a credit note but did not

I have a customer who owed $204.57 They paid $300 which I entered against the invoice. This should have generated a credit note, but what happened instead is that system considered the overpayment "...
  • Earl_HD's avatar
    Earl_HD
    2 years ago

    Hi Margriet 


    Thank you so much for the post. To resolve your issue. You'll need to track down the finance charge and delete it, then delete 204.57 payment, then enter the 300 agains the invoice.

    Here's a help article on how you can locate and delete finance charge. Finding and Deleting or reversing a finance charge. 

    Cheers,
    Earl.

Earl_HD's avatar
Earl_HD
MYOB Moderator
2 years ago

Hi Margriet 


Thank you so much for the post. To resolve your issue. You'll need to track down the finance charge and delete it, then delete 204.57 payment, then enter the 300 agains the invoice.

Here's a help article on how you can locate and delete finance charge. Finding and Deleting or reversing a finance charge. 

Cheers,
Earl.

  • Margriet's avatar
    Margriet
    Experienced User
    2 years ago

    Hi Earl,

     

    Thanks for your quick reply. Deleted everything and re-entered data as previously. This time a credit note was generated as it should have done the first time (there is still not explanation why the finance charge problem occurred at all).

     

    Kind regards,

    Margriet

    • Earl_HD's avatar
      Earl_HD
      MYOB Moderator
      2 years ago

      Hi Margriet 

      Thanks for letting us know that your problem is now resolved. 

      Finance charge is a penalty from late payments, it does require the late payment settings for it to occur. Additionally, setting up late payments affects new invoices created and not the existing ones.

      These help articles have detailed information:

      Finance charges

      Deleting a transaction


      If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.
      Best regards,
      Earl.

       

      • Margriet's avatar
        Margriet
        Experienced User
        2 years ago

        Hi Earl,

         

        That's not really answering my last question, but my problem has been resolved so let's just leave it there.

         

        Kind regards,

        Margriet

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