Forum Discussion

KarinaPagotto's avatar
KarinaPagotto
2 years ago

Customise Receipts - Changing Date Format

Hey MYOB team   Can anyone tell me if this issue with US date format on Custome receipt, has been fixed? I  I tried everything I could to fix this problem, I changed Region settings on my Windows ...
Sharon268's avatar
Sharon268
Contributing Cover User
2 years ago

There have been requests dating back before 2020 to get this issue resolved.  If MYOB believes that the lack of responses is a reflection of the need for this to change I think you don't realise that most people have simply given up.  It looks ridiculous when issuing a receipt with the correct date format on the date of the receipt but the incorrect format for the invoice itself - as well as extremely confusing.  Surely this isn't a massive issue to change??

 

This is basic functionality that should be provided and fixed as soon as it was identified.  Not ignored for at least 3 years.

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    12 months ago

    Hi Jill1,

    Thank you for your post and my apologies for the late response. 

    We've noted the issue with the date format on printed receipts displaying in the US format. Regrettably, we don't have an exact timeline for its resolution. For more information, you may find this help article helpful: "Changing the Date Format."

     

    Feel free to post again, we're happy to help!
    Regards,
    Earl

    • SDuddy's avatar
      SDuddy
      Experienced User
      12 months ago

      Earl_HD seriously, are you kidding with the "change the date format" link?  Nowhere else on any of our PCs is the date in US format, nowhere even in MYOB is it in US format, EXCEPT the receipts which print incorrectly and have done for years.  So it's great that you've noted the issue, but when are they actually going to do something about it?? 

       

      I guess at the same time they are going to give us emailing receipt functionality.....

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator
        12 months ago

        Hi SDuddy,

        I empathize with your frustration regarding this issue. Regrettably, I am unable to provide a specific timeframe for its resolution at this point. As a temporary workaround, you can take your file offline to print receipts. This involves creating a backup and restoring it to your desktop. When you're ready to return your file online, you can perform an online restoration. Restore your company file

        We sincerely apologize for any inconvenience this may have caused.

        Feel free to post again if you have further queries and one of us will be happy to help you.
        Regards,
        Earl