Forum Discussion

BronKroon78's avatar
BronKroon78
5 years ago

Delete Duplicate Electronic Payment

I have found out that a whole load of creditors purchases were entered twice, and electronic payments for those creditor payments created twice. My electronic clearing account is now obviously out.  ...
  • Komal_S's avatar
    Komal_S
    5 years ago

    Hi BronKroon78 

     

    The screenshot that you have attached does not include any electronic payment transaction. The electronic payment transaction is named "Electronic Payment" in the Disbursements as shown:

     

     

    You will need to find those transactions and confirm if the arrow next to them is still grey. 

Komal_S's avatar
Komal_S
MYOB Staff
5 years ago

Hi BronKroon78 

 

In order to delete the electronic payment,  follow the steps given below:

 

  1. Go to Banking > Transaction Journal > Disbursements tab.
  2. Look for the ID No. starting with EP on the date you prepared the electronic payment.
  3. Click on the blue arrow on the left to open the electronic payment transaction and then delete it from Edit menu once it is opened. 

Please let me know if you have any questions. 

  • BronKroon78's avatar
    BronKroon78
    5 years ago

    HI Komal 

     

    Unfortunately the arrow is grey on both sets of EP's. 

     

    Any suggestions? 

     

     

    • Komal_S's avatar
      Komal_S
      MYOB Staff
      5 years ago

      Hi BronKroon78 

       

      The screenshot that you have attached does not include any electronic payment transaction. The electronic payment transaction is named "Electronic Payment" in the Disbursements as shown:

       

       

      You will need to find those transactions and confirm if the arrow next to them is still grey. 

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.