Forum Discussion

DanCC's avatar
DanCC
3 years ago

Deleting Zero Balance from the WIP

We have quiet a few accounts that are coming up in our Work in progress report as $0 balance. We would like to delete these but most are coming up with an activity slip saved in them which we can not...
  • Komal_S's avatar
    Komal_S
    3 years ago

    Hi DanCC 


    Thanks for clarifying that. I hope you have tried the suggestions given by Wynn too. If the amounts still exist, please send me a screenshot of the report and the time billing window for at least one such customer by Private Message so I can investigate further. 

Wynn's avatar
Wynn
Experienced Cover User

Hi DanCC. It will not appear in the Time Billing invoice as there's zero amounts to be billed?

Although on rare occasions I find it will appear in the invoice if there's also a line you've ticked which has dollar amounts to be billed. In my case I delete the zero amounts on the invoice.

  *Or, if on the Activity Slip's last line: "Left to Bill" has hours but $0.00 then it will appear on the invoice, as there's still hours to be billed. 

   Hope that helps.

Komal_S's avatar
Komal_S
MYOB Staff
3 years ago

Hi DanCC 


Thanks for clarifying that. I hope you have tried the suggestions given by Wynn too. If the amounts still exist, please send me a screenshot of the report and the time billing window for at least one such customer by Private Message so I can investigate further. 

  • DanCC's avatar
    DanCC
    3 years ago

    I had a look at that suggestion and it defientely helped me figure out what was going on. Thank you very much I have now deleted one of many and will work on others when I have time. Great result! 

    • Wynn's avatar
      Wynn
      Experienced Cover User
      3 years ago

      Yes, I too have been deleting some - But I now wish there was some way of doing them in bulk. It's going to take a ridiculous amount of time to delete each entry, one by one.

      Lets face it, using timesheets there's sometimes two entries or more for EACH DAY and that adds up to a lot of little entries that can only be deleted one by one.

          There's no way I'm going to have the time to even make a dent in them. It's like chipping away at an iceberg - nine tenths is below the surface.

          These records are here in Time Billing even for clients who have been inactive for many years!!

       

      I think MYOB needs to give us a way to clear these entries out in bulk / mass.

      • Komal_S's avatar
        Komal_S
        MYOB Staff
        3 years ago

        Hi Wynn 


        I'm sorry to hear that it's inconvenient, unfortunately at this stage the entries cannot be deleted in bulk and have to be done individually. We have passed on your feedback to the product development team for further consideration.

        Please feel free to post should you have further queries. 

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