Wolfie2011
4 years agoTrusted Cover User
Details missing from invoices
A client has been having trouble with cus tomers not able to see some of the details on his invoices after they have been emailed.
Hi Melisa, I've tried to get this information from the client and he sent me the link that the customer opened and couldn't find the details. When I opened it, I could see all the details without a problem. So it seems to be an intermittent problem, difficult to diagnose. I've checked to make sure they are sending the correct invoice, checked their settings and asked for them to send me a copy of what the customer is receiving, but haven't had anything back yet. I can appreciate this will be difficult to track down.