Forum Discussion

Matty72's avatar
Matty72
Experienced Cover User
2 years ago

Double payment to different bank accounts

We have received a double payment for an invoice from a customer. The first payment was made via PayPal and incurred a transaction fee. The invoice was marked as paid by applying this payment. Subseq...
  • Mike_James's avatar
    2 years ago

    Hi Matty72 , process the second payment as usual, but in customer payments select "include closed invoices". Find the one already paid, and manually type in the amount received to the amount applied column, and click record. This will generate a credit, which you can apply to another invoice or refund to the customer, via Sales Register, Credits and Returns.