Duplicated Purchase Order and Invoice Numbers
Good afternoon, I am having issues with our MYOB duplicating the purchase order and invoice numbers. We have gone into the setup and changed the settings to notify us when duplications happen wit...
Forum Discussion
Hi, I have a client that is also getting duplicate sales invoice numbers, they are not changing the invoice numbers but allowing the system to assign the next number. It is not happening all the time, just very randomly.
Any help you can give to resolve this issue would be appreciated.
thanks Natasha
Hi Natasha
Thanks for your message. Does your client have the "Warn for duplicate Invoice and Customer PO Numbers on Recorded Sales" ticked under Setup>>Preferences>>Sales?
For me to investigate this further I would need to know what the client is doing exactly for these invoices to get duplicate numbers. I am aware of a situation where the warning doesn't alway show with converting the same quote to an invoice multiple times. The function 'Warn for duplicate..." also doesn't work in the browser version.
Yes she has the tick on to warn for duplicates and no they do not use the browser version but recently upgraded from the Server desktop version to having the file in the cloud which is about when this issue started to happen. I am happy if you want to contact me for her details to get more specific info on what exactly they are doing.
Thanks Natasha
Hi Natasha
Thanks for your reply. Unfortunately I am not able to contact your customer directly, but I would recommend her to come to the forum and share the steps she takes to create the purchase orders that are causing duplicates, ideally including screenshots so I can investigate this further.
We have also found that when a supplier invoice is prefilled from an InTray document, the supplier invoice number isn’t checked to see if its already been used. This prevents the preference of “Warn for duplicate supplier invoice number” from triggering if the supplier invoice number has already been used.
Alternatively I would recommend clearing the AccountRight cache as this can sometimes help solve odd behaviour.
