Forum Discussion

Mathilda's avatar
Mathilda
Trusted User
12 months ago

Emails not sending

Good day, anybody else's emails not going through? I've sent a few Invoices to a customer who is waiting for it, and when I heard that they have not received it I sent one to myself and it also did not come through.  Nothing on the "sent emails" list but even if it takes a while to appear in the list, surely the Invoices must go through as usual?  

  • Princess_R's avatar
    Princess_R
    12 months ago

    Hi Mathilda,

     

    Thank you for your post.

     

    Upon further checking, there is no reported incident regarding emails not going through, and if there's any known issue in this matter, rest assured that we'll provide communications to users. We've conducted a test on our end and found that emailing invoices appears to be functioning properly without any issues. The activity history from the sent email section seems to be working fine and updated. Could you kindly clear your AccountRight cache to refresh the data and try sending invoices again?

     

    If you encounter the problems again despite these measures, please let us know. We'll monitor the situation closely and provide updates promptly.

     

    Cheers,

    Princess

  • Princess_R's avatar
    Princess_R
    MYOB Moderator
    12 months ago

    Hi Mathilda,

     

    Thank you for your post.

     

    Upon further checking, there is no reported incident regarding emails not going through, and if there's any known issue in this matter, rest assured that we'll provide communications to users. We've conducted a test on our end and found that emailing invoices appears to be functioning properly without any issues. The activity history from the sent email section seems to be working fine and updated. Could you kindly clear your AccountRight cache to refresh the data and try sending invoices again?

     

    If you encounter the problems again despite these measures, please let us know. We'll monitor the situation closely and provide updates promptly.

     

    Cheers,

    Princess

    • Mathilda's avatar
      Mathilda
      Trusted User
      12 months ago

      Hi Princess_R 

       

      Thanks for checking and your reply.  The Invoices went through eventually - it just took a lot longer than what it usually did, but all good now.

      • Princess_R's avatar
        Princess_R
        MYOB Moderator
        12 months ago

        Hi Mathilda,

         

        Thank you for your response. I'm glad to hear that the invoices eventually went through, even if it took a bit longer than expected! Sometimes, these hiccups can resolve themselves with a bit of time. If you encounter any similar delays or have other questions in the future, feel free to reach out. I'm here to help.

         

        Cheers,

        Princess

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