Forum Discussion

Contributing User

2 years ago

Error 4077

Hi, I am getting error 4077 when importing items with updated pricing. We have had a script run before so I assume it needs to be done again on items that have been entered since last time?

Is this possible to have it done please.

Steven_M
2 years ago
Hi GAD000

I've run the necessary script over the "Supa Sxxxx" company file which I believe was the company file impacted in the past. Do try that import process again now and let us know how you get on.

If you are still impacted by that situation getting the following information would be ideal:

Where the company file is stored i.e. online or local

What the LAST FOUR DIGITS of the serial number is - Setup>>Company Information

What is the company file ID - Help>>About AccountRight

Steven_M
Former Staff
2 years ago
Hi GAD000

I've run the necessary script over the "Supa Sxxxx" company file which I believe was the company file impacted in the past. Do try that import process again now and let us know how you get on.

If you are still impacted by that situation getting the following information would be ideal:

Where the company file is stored i.e. online or local

What the LAST FOUR DIGITS of the serial number is - Setup>>Company Information

What is the company file ID - Help>>About AccountRight
- GAD000
  Contributing User
  2 years ago
  Hi Steve,
  
  It was worked, thank you very much. Can you please run on our other company file too as the same issue is happening on that one as well. Is the below information all you need or do I have to log in with my details and ask the question again in the community?
  
  Online, 3260, 2
  
  Thanks.
  - Steven_M
    Former Staff
    2 years ago
    Hi GAD000
    
    Awesome, great to hear that has worked for that one file.
    
    I didn't know the other file was also impacted, apologies. I've run that same script over that file for you. Do ensure that you close down and reopen that file prior to doing the import. Let us know how you get on and if you require further assistance with that file.
- tlr021276
  Cover User
  2 years ago
  Hi Steven
  
  I am having the same problem with one of my clients files.
  Error 4077 constantly.
  
  Please help