Forum Discussion

Experienced Cover User

5 years ago

Error Datainvalid

Hi, We have started to get an Error message Datainvalid. So far, the message seems to come when we are in Banks feed and want to link a payment to a bill that was put into the system in June ...

Steven_M
5 years ago
Hi Rie

Thank you for confirming that information.

I've sent you a direct email with all the details in regards to getting that file sent in for an investigation and possible repair. All the information required is included in the email but do let us know if you have any questions about the process.

Steven_M

Former Staff

Hi Rie

Typically, a DataInvalid error message is caused by a duplicate record in the database. The company file would need to come in for an investigation and possible repair.

For us to arrange for that come in we would need to grab an exact example of when the situation is occurring. For example:

Getting DataInvalid message trying to match bank feed transaction for bank account x-xxxx date xx/xx/xxxx for $x.xx against a Pay Bill transaction for supplier xxx which is paying off purchase no xxxxxxx, xxxxx...

If it is occurring with multiple records, just one example is fine. This to pass across to our team who do those investigations to ensure that the potential repair is working as intended prior to returning the file.

Rie

Experienced Cover User

5 years ago

Hi Steven_M

Thank you for your reply.

It does happens in Bank Feeds with multiple records but one example below and also appears to be if we need to amend anything once it has been recorded e.g. a credit was put in for the 8th instead of the 7th, when we went to try and amend the date we get an error message.

Getting DataInvalid message trying to match bank feed transaction for NAB Business Account date 06/07/2020 for $59.84 against a Pay Bill transaction for Supplier DHL paying invoice/purchase number 252

Please let me know what other info you need from me to get this sorted.

Kind regards,

Rie

Steven_M
Former Staff
5 years ago
Hi Rie

Thank you for confirming that information.

I've sent you a direct email with all the details in regards to getting that file sent in for an investigation and possible repair. All the information required is included in the email but do let us know if you have any questions about the process.
- Loveleen
  Contributing User
  5 years ago
  Hi Steve,
  
  We are experiencing the same issue.
  
  Would you be able to help me please.
  
  Regards
  Loveleen
  - Komal_S
    MYOB Staff
    5 years ago
    Hi Loveleen
    
    Please send me the following information by a Private Message so we can arrange this for you:
    
    Your serial number and email address
    
    Type of transaction: Purchases, Spend Money (dates and id if possible)
    Item: Number/Name
    Account: Number/Name
    Reports/Registers: Name/dates (can be month specific)
    Which command centre you experience the error from.