Hi angela231
Welcome to the Community Forum. We are aware that some users are experiencing time-out errors when exporting, which is being investigated by our developers.
In the meantime, there is a workaround where taking your file offline, then restoring it online has resolved the issue for some users and may resolve it in your case as well.
To do this:
- Make a backup of your online file
- Restore your company file locally to your PC
- Attempt to export the impacted data through the Import / Export Assistant and save the file
- Import the exported file back again through the Import / Export Assistant
- Make another backup of your this file
- Restore your company file online
Let me know how you get on and if the above does not resolve your issue, can you respond with the last 4 digits of your Serial Number, your Operating System, and a copy of your diagnostic log. (Instructions can be found here: Collecting error information for MYOB Support: Get a diagnostic log)
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.