Forum Discussion

maunderruth's avatar
maunderruth
Trusted Cover User
5 years ago

Export Failure from Retail Manager to AR

Are there any known issues which would explain export failure from Retail Manager to AR?

  • Neil_M's avatar
    Neil_M
    5 years ago

    Hi maunderruth 

     

    If you were experiencing an issue when using the API to send the accounting export to an AccountRight file, I’d be inclined to change the accounting export method to AccountRight {Standard, Plus, Premier and Enterprise} and specify a path for the retail.txt file.

     

    This file can then be imported into the AccountRight file using the File >> Import / Export Assistant. If there were any issues with the information being imported it would be reflected in the import log

  • Neil_M's avatar
    Neil_M
    Former Staff
    5 years ago

    Hi maunderruth 

     

    If you were experiencing an issue when using the API to send the accounting export to an AccountRight file, I’d be inclined to change the accounting export method to AccountRight {Standard, Plus, Premier and Enterprise} and specify a path for the retail.txt file.

     

    This file can then be imported into the AccountRight file using the File >> Import / Export Assistant. If there were any issues with the information being imported it would be reflected in the import log

    • maunderruth's avatar
      maunderruth
      Trusted Cover User
      5 years ago

      Thanks for replying Neil; I was just checking if there was an issue. I had to import manually, all good :-)

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