Exporting orders
Running out of options here. I have a business-critical issue relating to Item Sale exports as outlined in case 01055631.
I've requested escalation of the resolution of this issue via the follo...
Forum Discussion
Hi tbaalham
Thank you very much for the details.
I gather that the issue you are having is that when exporting item orders,
the exported information includes orders that have been previously converted to sales. These converted orders are no longer in the file as orders and shouldn’t be exported. I understand that our product specialist have gotten in touch and provided information on it.
It is as you already know - it's a known issue currently sitting with our developers to be fixed. We can pass on your feedback to help the teams prioritise their work, however, I'm afraid that we do not have an ETA available at the moment.
The possible workaround would be using the Sales Register [All Sales] report filtered by Sales Type Order, export to Excel or a CSV or TSV file for further customisation. Depending on what you use the exported data for, you may seek add-on solutions that integrates AccountRight with other software, or provides a better way of extracting data - Add-ons.
Hi CloverQ I appreciate your response, but there isn't much help to be had in what you have said.
We are working on the Desktop (not Cloud) version of the product, as the online version doesn't support multi-currency and does not even seem to have the concept of an Order, so add-ons are not of much use.
The report you mentioned only exports a single summary line per order, whereas the Export Item Sales exports all line items of the order, which is the data we need. Other reports that do export line item data for orders don't do it in a consistent single record format, so again of no use.
It is simply not acceptable that basic and documented functionality of the product can have known bugs in it for a period of 2 years, and simply be ignored and remain unfixed.
This bug will eventually swamp our downstream software with extraneous data, and if we cannot resolve the issue we will have no choice but to seek an alternative solution for our accounting needs.
CloverQ here's another post dated May 2020 reporting the same issue. Steven_M states in response to this post that it was already a known issue then. That makes it OVER 2 years ago.
PJ1973 and iWorld1 did you ever find a suitable workaround to this problem?
https://community.myob.com/t5/AccountRight-Sales-and-purchases/exporting-sales-orders/m-p/650044
Hi tbaalham
I don't mean to alarm you, however there are literally over 100 known bugs what have been around, some for over 11 years. MYOB has shown complete disinterest in fixing bugs unless they affect 100% of users. They comfort themselves by saying 'this affects a small number of users', they comfort users by saying ' we have referred this to our developers but can't give you a time frame for a fix'.
Regards
Gavin
Hi gavin12345 , thanks for your response.
I've spent some time going through community posts for AR, and there definitely seems to be a low level of customer care overall. Very disappointing to me, as I've been an MYOB customer for over 10 years, using the much more rock-solid AccountEdge on mac, sadly now EOL.
As I've mentioned, this bug is a deal breaker for our use of MYOB, and if they won't fix what should be STANDARD functionality, or provide a feasible workaround, I am left with no choice but to migrate to a different accounting solution.
So frustrating as I only migrated to AR a few weeks ago...
So CloverQ now it's over to you. Are you going to escalate this bug in STANDARD and DOCUMENTED functionality for resolution in a timely manner, or are you going to leave yet another paying customer high and dry?
