Forum Discussion

AFOS1's avatar
AFOS1
Contributing User
4 years ago

Failure to warn of duplicate supplier invoice number

Hi, I have just noticed that MYOB is faiing to warn of duplicate supplier invoice numbers even though the 'Warn for Duplicate - Supplier Invoice' check box is ticked under Setup menu/Preferences/Purc...
c.fawdon@afos.com.au
  • Komal_S's avatar
    Komal_S
    4 years ago

    Hi AFOS1 

     

    Welcome to the Community Forum!

     

    Can you try switching the preference to "Warn for duplicate purchase orders and Supplier invoices on recorded purchases" and let me know if the same issue exists? Also, is it happening for certain purchases, for example, the ones created from intray or all the purchases in the system? 

AFOS1's avatar
AFOS1
Contributing User

Hi,

Thank you for your reply. Yes this fixed the issue. So in reality, the 'warn for duplicate supplier invoice numbers on recorded purchases' does not do anything!? 

Thanks,

Chanelle.  

Komal_S's avatar
Komal_S
MYOB Staff
4 years ago

Hi AFOS1 


At times, it does not appear to work as intended and we have raised it with the appropriate teams.  In the meanwhile, selecting the above option should warn about the duplicates. 

  • AFOS1's avatar
    AFOS1
    Contributing User
    4 years ago

    Hi,

     

    Following on from my previous enquiry above that I thought was resolved as it did fix the issue last time, I thought it was important for me to flag that today MYOB has again failed to warn of a duplicate supplier invoice number even though this box (warn for duplicate purchase order AND supplier invoice numbers on recorded purchases) is still ticked.

     

    This is definately a concerning flaw of MYOB as it poses the potentail to over pay suppliers.

    • Komal_S's avatar
      Komal_S
      MYOB Staff
      4 years ago

      Hi AFOS1 

      Thanks for letting us know. Is this happening for recurring purchases or any purchase that is entered through the system? If you're entering orders and bills, does the warning appear for any of them? As this is happening again, we would have to investigate this further and so we can test it, send us a private message with your product serial number.

      • AFOS1's avatar
        AFOS1
        Contributing User
        4 years ago

        Hi,

        It did not happen on a recurring purchase. I was manually entering a supplier bill. However there was already a bill in the system that had been previously imported into MYOB from another program which was recorded with the same invoice number.

         

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