Forum Discussion
Hi Doreen,
Thanks for the comment. Very frustrating indeed.
When we send our customers their invoices we do use the Print/Email invoices option, and send them their invoices for the month, so its just a random event that some of the invoices dont have a GST number appearing on their copy. These customers have 100+ invoices per month, and its just three now that have missing GST numbers. Its very random, and I havent been able to reproduce the fault when we resend them the invoice.
Very painful!
Hi Bradworthington,
I totally get how frustrating and puzzling this can be. It's strange that only a few invoices are missing the GST numbers out of so many. No worries; we're here to help you figure this out. I would highly recommend following the previous workaround that Doreen_P provided. Your patience while we sort this out is really appreciated. Let me know how you'd go with this and if you need further help.
Kind regards,
Shella
- Bradworthington4 months agoContributing User
is there a way I can see the invoices that are emailed through this process, so I can see if the pdf's are with or without the GST no ?
- Princess_R4 months agoMYOB Moderator
Hi Bradworthington,
Sure thing! You can definitely keep tabs on the invoices you've emailed. Just head over to the Sent Emails window, which you can find at the bottom of the command center. This lets you track if your emails have been sent out successfully. As for checking if the PDFs have the GST number, the system doesn't really let you do this after the emails have been sent. You'll need to look at the sent invoices or the invoice template you used before sending the invoice. If the template has the GST number, then the PDFs your customers receive should have it too. And here's a tip: if you want to double-check, you can send a copy of the invoice to yourself. This way, you can see exactly what your customers are getting.
Don't hesitate to reach out if you need further assistance.
Cheers,
Princess