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kirraBrookies's avatar
kirraBrookies
Contributing User
2 years ago

Historical Balancing - Balance Sheet now not balancing

Good afternoon,   I was just re-organsing our chart of accounts in Myob Accountright, and added some header accounts.  (made no balance or $ changes).   I've gone back to the balance sheet to che...
  • Steven_M's avatar
    Steven_M
    2 years ago

    Hi kirraBrookies 

     

    Thank you for confirming that information


    I have sent you a direct email that outlines arranging for that company file to be sent in for an investigation and possible repair. All the information is provided in that email, however, do let us know if we can be of further assistance.

Steven_M's avatar
Steven_M
Former Staff

Hi kirraBrookies 

 

Sounds like you have completed the account refresh we do recommend completing if you have a Balance Sheet out of balance. As such, would you mind confirming what version of the software you are using (Help>>About AccountRight), the date you are running the Balance Sheet for, and the out-of-balance amount? With this information, we can arrange for the company file to be sent in for an investigation and possible repair.

kirraBrookies's avatar
kirraBrookies
Contributing User
2 years ago

Thanks for your reply Steven

 

Account Right Plus AU 2022.10.0

 

Balance sheet date 30/11/22

 

Discrepancy $805,694.02 (save value as the "historical balanging" account)

 

Regards

Kirra

  • Steven_M's avatar
    Steven_M
    Former Staff
    2 years ago

    Hi kirraBrookies 

     

    Thank you for confirming that information


    I have sent you a direct email that outlines arranging for that company file to be sent in for an investigation and possible repair. All the information is provided in that email, however, do let us know if we can be of further assistance.

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