Hi Paul_Russell
Generally, its interference from antivirus, or any backup programs and disabling them temporarily might help, but I'm not using Transpost for import. I've just imported your csv file as it is using File>>Import/Export Assistant.
Hi Paul_Russell
I have just replicated this in our sample files and import is working as expected for both Identifiers and Receipt memo fields. I've attached a sample import file here, therefore format your file according to that and let us know if you are still experiencing issues.
In regards to the Customer Since field in the card history, this is not a field that can be included in the Import/Export Assistant at this stage. However, you could look at using the Card List window to include that field, use that copy function to paste that information into Excel before combining that information with your other export from the Import and Export Assistant.
Thanks Komal - I will review your file today.
Quick query on a recent topic we had wth Scheduled Transactions: I created a brand new transaction last week and that is now duplicating the entry! What have I missed?
Regards
Paul
Hi Paul_Russell
It can happen if two Administrators have logged in from different machines and posted the transaction at the same time. Please ensure that is not the case and send me the screenshot of that transaction's schedule by Private Message if it happens next time too.
Hello Komal
I have started the mapping afresh in TransPost using your CSV extract and now the Identifiers field is importing however, the Receipt Memo still does not work as per the attached!?!
Hi Paul_Russell
Do you mind attaching the sample file here after removing the sensitive information so I can test if I get the same problem? I'm able to import the Receipt Memo field without any issues.
