Forum Discussion

Tina1959's avatar
Tina1959
Experienced Cover User
5 years ago

Incorrect creditor balances

I have an accounts payable reconcilliation amount that shows 2 creditors that have balances owing. These are both foreign currency amounts. Example 1 shows a balance of 2c - but the card shows a bal...
  • Steven_M's avatar
    Steven_M
    5 years ago

    Hi Tina1959 

     

    Thank you for providing those screenshots.


    Just taking a look at them, I actually think you might have two issues that are almost masquerading as one. For example, Purchase order 00012672 is closed but is still showing a balance in the local currency and then you have the balance impact of that card, which is unrelated.

     

    Either way, I've arranged for that company file to come in for an investigation and possible repair. You'll get an email soon with all the details in relation to that process. All the information required is included in the email but do let us know if you have any questions about the process.

Steven_M's avatar
Steven_M
Former Staff
5 years ago

Hi Tina1959 

 

Based on the information that you have provided, it sounds a bit like we may have to arrange for the card to come in for an investigation and possibly a card recalculation.

 

Just before we do arrange for that one, getting the following screenshots would be ideal so we can review the values to ensure that is the case.

  • The Purchase Register>>Open Bills for that supplier for an extended date range 01/07/2000 -31/12/9998. 
  • The Purchase Register>>Returns & Debits for that supplier
  • The Aged Payables - Outstanding purchase analysis window (Open the supplier's card and select the Balance arrow - top right)
  • The Payable reconciliation report with an as of date of 31/12/9998
  • Tina1959's avatar
    Tina1959
    Experienced Cover User
    5 years ago

    Hi Stephen,

    Thanks for the response.

    There are no open bills for supplier 1 or supplier 2

    There are no returns and debits for supplier 1 or supplier 2

    The sreen shot shows the balance of AUD $45.54. For supplier 1. The oustanding is theroretically 2c. If you look into the invoice (2nd screen shot) the balance is nil - no idea how it can be showing $45.54?

    3rd screen shot shows the 2 c outstanding in the reconcilliation report for supplier 1.

    4th sreen shot shows card detail supplier 2. This is made of 3 invoices - screen shot 5 - but again if you look into the invoices the balances are nil.

    I saved the reconcilliation for the second supplier but I cannot upload it onthis post so will add to a second post.

    Let me know what you think.

    It is not a big deal but I would like it to be correct going forward.

  • Tina1959's avatar
    Tina1959
    Experienced Cover User
    5 years ago

    Hi Stephen - this is the second response with the last upload attached that did not fir on the previous response.

    • Steven_M's avatar
      Steven_M
      Former Staff
      5 years ago

      Hi Tina1959 

       

      Thank you for providing those screenshots.


      Just taking a look at them, I actually think you might have two issues that are almost masquerading as one. For example, Purchase order 00012672 is closed but is still showing a balance in the local currency and then you have the balance impact of that card, which is unrelated.

       

      Either way, I've arranged for that company file to come in for an investigation and possible repair. You'll get an email soon with all the details in relation to that process. All the information required is included in the email but do let us know if you have any questions about the process.

      • Tina1959's avatar
        Tina1959
        Experienced Cover User
        5 years ago

        Thanks Steve,

         

        Yes I have just got the message so will upload it all shortly. As I use multi currency I will also upload our old Classic File. Just waiting for everyone to finish what they are doing first.

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