Forum Discussion

Contributing Cover User

3 years ago

Intray documents disappear

Hi, My intray documents keep disappearing. They sometimes reappear and then disappear again. Why does this happen and how can I retrieve them. My client uploads them there for me to enter but oft...

AndrewStephen
3 years ago
Hi Komal_S

That's not correct, nothing to do with the cache.

It's a long outstanding BUG within tray along with at least 4 other bugs/issues that I have reported over the last 2+ years that are still waiting for resources to be allocated to developers to address.

Gab-G1 Re-sizing the intray document window will help display the full list of documents, don't bother with clearing the cache it doesn't help. I generally click the restore icon (two stacked folders next to the close icon "x") on the window to display all the documents, from there you can either use the scroll bar to find/select the document.

Komal_S

MYOB Staff

Hi Gab-G1

It can happen due to a display glitch caused by the corrupt cache. Can you please try clearing AccountRight cache and check if the documents are still disappearing?

AndrewStephen

Valued Cover User

3 years ago

Hi Komal_S

That's not correct, nothing to do with the cache.

It's a long outstanding BUG within tray along with at least 4 other bugs/issues that I have reported over the last 2+ years that are still waiting for resources to be allocated to developers to address.

Gab-G1 Re-sizing the intray document window will help display the full list of documents, don't bother with clearing the cache it doesn't help. I generally click the restore icon (two stacked folders next to the close icon "x") on the window to display all the documents, from there you can either use the scroll bar to find/select the document.

Kathy21
3 years ago
Thanks Andrew.

This only started happening for the first time yesterday and I was getting sick of having to log out to get them restored. Much easier now although still annoying :-)
Gab-G1
Contributing Cover User
3 years ago
Thank you so much for your advise Komal_S. That absolutely worked. I've had so much trouble with the inbox when there are too many invoices in there. Hopefully MYOB will finally fix this.

PS...sorry for my late reply in thanking you.
Gab-G1
Contributing Cover User
3 years ago
Hi Andrew,

My thanks is to you. Your suggestion worked 100%. Sorry for the delay in my reply.

Komal...sorry it wasn't your solution that worked, it was Andrew's.