Forum Discussion

SMcC1's avatar
SMcC1
2 years ago

Intray

Is there a limit to the number of documents that can be sent to the intray? Is there a limit to the size of the documents that can be sent to the intray? It appears that ony some documents are rece...
  • Celia_B's avatar
    Celia_B
    2 years ago

    Hi SMcC1,

     

    Welcome to the MYOB Community Forum, I hope you find plenty of useful information.

     

    There is no limit to the number of documents that can be added to the In Tray upload. In terms of sizing, it is 10 MB per document. When some documents are not received in In Tray, this is due to the following reasons, documents are bigger than 10 MB in size, or documents are not in one of these formats: PDF, JPG, JPEG, TIF, or PNG. We also recommend clearing your AccountRight Cache.

     

    If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

     

    Regards, 

    Cel

     

Celia_B's avatar
Celia_B
MYOB Staff
2 years ago

Hi SMcC1,

 

Welcome to the MYOB Community Forum, I hope you find plenty of useful information.

 

There is no limit to the number of documents that can be added to the In Tray upload. In terms of sizing, it is 10 MB per document. When some documents are not received in In Tray, this is due to the following reasons, documents are bigger than 10 MB in size, or documents are not in one of these formats: PDF, JPG, JPEG, TIF, or PNG. We also recommend clearing your AccountRight Cache.

 

If my response has answered your enquiry, please click "Accept as Solution" to assist other users find this information.

 

Regards, 

Cel

 

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