Forum Discussion

michelletencate's avatar
michelletencate
Experienced User
2 years ago

Inventory Purchase Not Processing

Hi there   We are having issues processing inventory invoices.  It happens when there are multiple inventory lines.  When we try and process the invoice all in one invoice, MYOB freezes when we cli...
gavin12345's avatar
gavin12345
Ultimate User
2 years ago

Hi michelletencate 

 

If MYOB 'freezes' when using the desktop application, I suggest you bring up the Task Manager and see if HuxleyApplication is using any CPU resources at the time. Sometimes 'Not Responding' actually means HuxleyApplication is very busy processing and if you forcibly close it you may lose data. This also may mean you file is very large and might benefit from a 'purge'.

 

If the CPU percentage for HuxleyApplication is zero, then you should be able to safely close and restart. You need to look into the cause for the freezing - either file corruption or another process is using your file at the same time. Look at the diagnostic logs. Attach to post.

 

Regards

Gavin

    • gavin12345's avatar
      gavin12345
      Ultimate User
      2 years ago

      Hi michelletencate 

       

      Thanks for attaching log.

       

      Best I can tell is that Accountright is crashing when it tries to get the Attachment count for a Purchase Invoice:

       

      MYOB.Huxley.UI.Decorators.Services.DecoratorServiceMYOBHuxleyApplicationServicesContainerAPIIPurchaseRegisterContainerService.MYOB.Huxley.ApplicationServices.Container.API.IPurchaseRegisterContainerService.GetAttachmentCounts

       

      This triggers an Unhandled Exception - in other words the database engine doesn't know what to do next as it uncountered a situation the software developer did not anticipate.

       

      As a result you get disconnected.

       

      The underlying connection was closed: An unexpected error occurred on a receive. --->
      System.IO.IOException: Unable to read data from the transport connection:
      An existing connection was forcibly closed by the remote host. --->
      System.Net.Sockets.SocketException: An existing connection was forcibly closed by the remote host

       

      This likely means an error in the company file regarding linked documents, or an error on MYOB's server related to linked documents (In Tray).

       

      I will tag a moderator Celia_B  or Earl_HD - hopefully one of them will be in touch with more information.

       

      Regards

      Gavin

       

      • michelletencate's avatar
        michelletencate
        Experienced User
        2 years ago

        Hi there

         

        I am just following up on this has no one has responded. 

         

        Thanks

        Michelle

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