Forum Discussion

JANELLE's avatar
JANELLE
Experienced Cover User
2 years ago

INVENTORY

Hi Support,   Would you be kind enough to run a combined inventory script on our File ID 1. We are having trouble recording in our inventory as we have had in previous times.  Presently it is prev...
  • Leneth_A's avatar
    Leneth_A
    2 years ago

    Hi Janelle

     

    Thanks for confirming the serial number and thank you for clarifying the issue.

     

    I've arranged for a script to be run over the company file from the cloud that has been known to aid clients with a similar situation. We do recommend just closing down and reopening the company file.

     

     

    Please don't hesitate to post again if you need help in the future.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

     

    Cheers,
    Leneth

Leneth_A's avatar
Leneth_A
Former Staff
2 years ago

Hi Janelle

 

Thanks for your post and Welcome here in the Community Forum. I hope you will find it to be a great resource and place of information.

 

Could you confirm the main inventory issue that you are experiencing? Also, could you please provide the last four digit of your Serial number (Setup>>Company Information).

 


Please let me know if you need further help.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

 

Cheers,
Leneth

  • JANELLE's avatar
    JANELLE
    Experienced Cover User
    2 years ago

    Hi Leneth,

     

    Last 4 digits are: 0861

    Inventory issue is that when recording it records correctly and we balanced as at 30th June 2023 (this is only happening on 1 product code) BUT now when you open up that code now it is giving vastly different numbers and this goes way back in time and it is not balancing for any months, yet we know it did at the end of every month as this is our process before closing out our Monthly Sales.

     

    I am hoping a combined Inventory Script will fix the issue.  We have had issues before when an invoice would not process and the script fixed the problem.

     

    Many thanks

    Janelle

    • Leneth_A's avatar
      Leneth_A
      Former Staff
      2 years ago

      Hi Janelle

       

      Thanks for confirming the serial number and thank you for clarifying the issue.

       

      I've arranged for a script to be run over the company file from the cloud that has been known to aid clients with a similar situation. We do recommend just closing down and reopening the company file.

       

       

      Please don't hesitate to post again if you need help in the future.

       

      If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

       

      Cheers,
      Leneth

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