Invoice App
We are unable to use the Invoice App after we have upgraded to Samsung S24. How long before this issue is rectified as the app forms an integral part of our business?
Forum Discussion
I am frustrated that this has still not been resolved. I wasted over 45 minutes of my life with the MYOB Technical Support team this morning and they had no idea that this was even a thing. No matter how many times I tried to explain to the support person that it is an issue with the app, she continually wanted to log in via team viewer to my desktop app to screenshot the error code. I explained to her numerous times that it had NOTHING to do with the desktop app, it was the mobile Invoicing app that simply crashes when attempting to open. Finally being totally frustrated with their lack of knowledge I recommended that they google "MYOB Invoice App not working with Samsung 24" to become aware of the issue so that they may provide some meaningful advise to other customers with the same issue (surely I am not the only MYOB user with a Samsung 24). As this has now been an issue for some 4-5 months and there has been no resolution, I find this very poor service considering I pay on excess of $340 per month for MYOB licences.
