Invoice Association with Supplier is 'Weird'

Question

Hi,&nbsp;When I scan an invoice from a particular company (let's call the company "Bob's Burgers" for S&amp;G's) into my in-Tray, and I then tell AR to make it a new purchase, AR associates it with a completely different supplier, and it's getting to be a bit frustrating.&nbsp;So, I get an invoice from Bob's Burgers, scan it into my In-Tray and it comes up as being an invoice from "Burger King".&nbsp; I then have to change the supplier, change the default cost centre etc.&nbsp; There's also another company that my Account Right automatically associates with a member of staff?!?.&nbsp;I'm not sure why or how it does this so I have no idea where to start looking to change it, so any help would be appreciated.&nbsp;Thanks!&nbsp;Eric.

isaiah_c · Answer

Hi Eric3,
&nbsp;
When scanning invoices into the In Tray and processing them into new purchases, AccountRight may sometimes auto-populate supplier details based on past invoice data. If the supplier is incorrect, please make sure that the supplier cards for both "Bob's burgers" and any other relevant suppliers are accurately set up with distinct identifiers such as ABN, company name, and contact details.
&nbsp;
If the issue persists, reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount for further investigation.
&nbsp;
Regards,
Sai

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Invoice Association with Supplier is 'Weird'

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