Forum Discussion

cripbooker's avatar
cripbooker
2 years ago

Invoice Email Failed

Not able to send email from either web or desktop myob   getting this error "The Email Could'nt be sent"   Emails sent using Accountright can't exceed 10mb    can anyone explain what this issue...
  • Komal_S's avatar
    Komal_S
    2 years ago

    Hi cripbooker 

    Can you please cancel this operation, try resending a different email and then send this one again ? Do you still get the same error message? 

Komal_S's avatar
Komal_S
MYOB Staff

Hi cripbooker 

Can you please cancel this operation, try resending a different email and then send this one again ? Do you still get the same error message? 

cripbooker's avatar
cripbooker
2 years ago

same error getting in every email out of my account both in web and app.

  • Komal_S's avatar
    Komal_S
    MYOB Staff
    2 years ago

    Hi cripbooker 

    Thanks for confirming, please send me your product serial number by Private Message, and we'll check what the issue is. 

    • TraceyShenton's avatar
      TraceyShenton
      Experienced Partner
      2 years ago

      Hi

      I am having the exact same issue and need to urgently send an invoice

      • Komal_S's avatar
        Komal_S
        MYOB Staff
        2 years ago

        Hi TraceyShenton 

         

        You would generally encounter this situation when you don't have an active subscription in place. We do recommend contacting our team directly to discuss enabling that subscription.

         

        In the meantime you are welcome to use a desktop email program like Outlook to send those emails - Sending emails using Outlook

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.