Last week, I noticed that parts of 6 invoices have appeared as withdrawals on the Bank Register. The same invoice numbers that are on the sales register and showing but the amounts are very different to the invoices on the Sales Register.
No payments have been applied to these invoices so I can't understand why they are showing on the Bank Register.
Hi Jacmus , if these are item invoices, check that the setup for all the items on the invoice is correct, in particular the account numbers selected for income, cost of sales and asset accounts.
Hi Jacmus,
From what you've described, it sounds like there may be some unintended entries or adjustments linked to those invoices. Please make sure that the invoices in question are not linked to an incorrect bank account or clearing account. Go to Setup > Linked Accounts > Sales Accounts and review the account settings for receiving payments.
You can also open the Bank Register and check the transactions linked to those invoice numbers. This might provide clues about how the amounts got recorded there.
If the issue persists, you need to reach out to our live chat support through our virtual assistant MOCA or submit a case via MyAccount for further investigation.
Regards,
Sai
