Forum Discussion

QldPlumber's avatar
QldPlumber
Cover User
2 months ago

Invoices not sending through to In tray

Hi, Since a couple of days ago we haven't been able to unpload any invoices via email to the Purchases in tray. The link 0 (bills) that we usually type in the email to send them through no longer ex...
  • Genreve_S's avatar
    Genreve_S
    2 months ago

    Hi QldPlumber,

     

    If the email address does not exist when you type it in the field, the email provider might have deemed the email address as spam or incorrect. A few things we could try is to manually copy the in tray address directly on the email address field. We can also try a different email address origin to see if the issue is connected to the email address. 

     

    Let us know if you need any further help with this. 

     

    Thanks,
    Genreve

Genreve_S's avatar
Genreve_S
MYOB Moderator
2 months ago

Hi QldPlumber,

 

If the email address does not exist when you type it in the field, the email provider might have deemed the email address as spam or incorrect. A few things we could try is to manually copy the in tray address directly on the email address field. We can also try a different email address origin to see if the issue is connected to the email address. 

 

Let us know if you need any further help with this. 

 

Thanks,
Genreve

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