Forum Discussion

Marion08's avatar
Marion08
Contributing Cover User
4 years ago

MYOB Capture not working

I have been trying to use MYOB capture. Which I only just started using a week or so ago and it was wonderful then. Now, it's saying my "version is not valid anymore. Please update to the latest vers...
  • Tracey_H's avatar
    Tracey_H
    4 years ago

    HI Marion08 

     

    Thanks for that information. I have passed it on to the team who are investigating this issue.

Tracey_H's avatar
Tracey_H
Former Staff
4 years ago

Hi Marion08 

 

That message occurring with MYOB Capture is something that we have had a number of reports about. So we can fully pass on the situation to our product teams to aid in their investigation getting the following information would be ideal:

 

  • The LAST FOUR digits of your serial number
  • What brand of mobile are you using?
  • Are you using an Apple or Android device?
  • What operating system version are using on that device? Andriod | iOS
  • Have you attempted an uninstall and reinstall of the app on the device?
  • Marion08's avatar
    Marion08
    Contributing Cover User
    4 years ago

    Hi Tracey,

     

    Yes as I mentioned above, I did uninstall and re install the app.

     

    I also restarted my android Samsung Galaxy S8.

     

    Last 4 numbers 7433.

     

    It was working beautifully only a couple of days ago.

    • Tracey_H's avatar
      Tracey_H
      Former Staff
      4 years ago

      HI Marion08 

       

      Thanks for that information. I have passed it on to the team who are investigating this issue.

      • Marion08's avatar
        Marion08
        Contributing Cover User
        4 years ago

        Hey, Thanks Tracey. 

        The app was working again over the weekend. 

        I kept uninstalling and re-installing until it came good.

        Thanks also to the tech team.

        Marion

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