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JenniR's avatar
JenniR
Contributing User
3 years ago

MYOB Crashes when crediting a sale of an item

Please help, my MYOB file keeps crashing when I try to record a credit with a negative balance.

 

I have been using MYOB for years and have never had any problems until recently.

 

This is what I am trying to do:

 

"If the item was priced incorrectly you could record an item sale where the quantity and incorrect price appear as the first line as a return, followed by a second line with the same quantity at the correct price

 

This would give you a negative dollar value total and a net zero quantity, which would create the credit without changing the on hand quantity of the item"

 

Thank you

  • Hi JenniR 

    Can you attach a screenshot of the error you're getting when the system crashes? If the error window has "View error details", click on that link and attach the log here so we can investigate further.