MYOB Intray not receiving email invoices
Just upgraded to Accountright 2022.8, and MYOB Intray is not receiving emailed invoices. Have reset the email address with no success. Please help! Have incurred late fees because email didn't sen...
Forum Discussion
Documents are in the correct format. Documents can be received to personal email address. Drag-and-drop process works (to bring documents to the intray). Only being able to use the drag-and-drop process will cause a problem. Our authorising process is to require manager to email documents to MYOB Intray instead of logging into MYOB to drag and drop. Requiring manager to log into MYOB will cause unnecessary delays.
Hi sleep
Apologies for the delay in getting back to you. We have followed this up and please try resetting your intray email address again, and the documents should be emailed without issues. If they still cannot be emailed, send me your product serial number by Private Message, and I'll escalate this.
- Hi Komal, the private message link did not work, and only "MYOB Community > Private Messages" and no ability to send. I reset the intray email address, it worked for a week or so, and now has stopped working again. Can you send me an email address that I can reach you at? thank you.
