Forum Discussion

Yanike_S's avatar
Yanike_S
MYOB Staff

Hi EilishLednar 

 

Thanks for your post. Could you have a look at the error log and diagnostic log after your software crashes? This could give an indication what is wrong. If you want you could upload them to the forum and I can have a look for you.

EilishLednar's avatar
EilishLednar
Contributing User
3 years ago

Hi Yanike_S , 

Thank you for your response. 

Unfortunately it doesn't seem to give an error report. It comes up with the "Myob not responding window", the options are to wait for program to respond or close program. The wait option never works and either way the program ends up crashing/not responding. 
Any ideas from here? 

Really appreciate any help on this one. 

Thank you and warm regards, 
Eilish 

  • Yanike_S's avatar
    Yanike_S
    MYOB Staff
    3 years ago

    Hi EilishLednar 

     

    Could you still upload the diagnostic log please? This is a background log file that keeps track of what the software is doing and should give an indication why the software is not responding.

    • EilishLednar's avatar
      EilishLednar
      Contributing User
      3 years ago

      Hi Yanike_S 

      How do I find this report/log? 

       

      Apologies for the delay, I hadn't realised that you had responded. 

       

      Warm regards, 

      Eilish 

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.