Forum Discussion

TTO's avatar
TTO
Experienced Cover User
4 years ago

Negative stock values - RECURRING fault with MYOB

a)  there doesnt appear to be an inventory related topic to choose from here?   b).  I have an inventory issue.   c)  this is a RECURRING and never resolved problem with Accountright.  I move a l...
  • Steven_M's avatar
    Steven_M
    4 years ago

    Hi TTO 

     

    Thank you for confirming that information

     

    I've sent you a direct email with all the details in regards to getting that file sent in for an investigation and possible repair. All the information required is included in the email but do let us know if you have any questions about the process.

TTO's avatar
TTO
Experienced Cover User

Hello Steven.  Thank you for your response.  Yes, my data file has had scripts run over it previously and it did seem to work - for a while.  This will be a recurring issue for my data unless I change my software.  I've been a user for 20 years.  Don't you guys care?  I note the reply also from The_Doc and accept a solution isn't straight forward but as someone paying you guys every month for the privilege of using your software, I'd think that getting the adding up and taking away, was a pretty fundamental accounting software provision.  No?

 

My file is online.

Last 4 digits of serial #  ...8959

File ID: 17

 

I fully expect this issue to recur from June onwards when our harvest commences and I start having to record inward product and outward transformation to other product.  Will I have to come through the Community Forum again when I need the scripts re-run?

 

thank you for your prompt response.

 

TTO

Steven_M's avatar
Steven_M
Former Staff
4 years ago

Hi TTO 

 

Thank you for confirming that information.

I've arranged for the necessary scripts to be run for you. I do recommend closing down and reopening the company file to ensure that the changes are fully applied.

 

If that situation does re-appear do let us know and we would be happy to arrange for those scripts to be run again for you. We just require an indication that you are encountering a situation with item numbers have long decimal values, the last four digits of the serial number, and the company file ID to arrange for that script to be run.

  • TTO's avatar
    TTO
    Experienced Cover User
    4 years ago

    Hello Steven,

     

    I've just logged back in to the dataset with inventory issues.  I assume the scripts have been run because most of the stock values have reverted to zero as they should be.  However there remain several items of stock that are still showing the -E1234583 type figure as "on hand".  Any chance those scripts can be re-run and the tech or you let me know when it's done?  So I can confidently work on the data?

     

    thank you

     

    TTO

    • Steven_M's avatar
      Steven_M
      Former Staff
      4 years ago

      Hi TTO 

       

      I've arranged for those scripts to be run again over that company file ID 17 as requested. Do ensure that you close down and reopen the company file for those changes to be fully applied.

      • TTO's avatar
        TTO
        Experienced Cover User
        4 years ago

        Hi again Steven_M 

         

        Still not fixing some of the stock.   

         

        If, when I 'open' the stock item to look at its details, the stock with the corrupted o/hand number, displays "0" as the stock on hand in the detail area.  Can't a "mask" be put over the display in the Items List Inventoried page that says if it's < zero, display zero?  It shows up as zero in print reports and in the item detail.

         

        TTO

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