Forum Discussion

Contributing User

3 years ago

On hold for 1.41 hours!

I've been on hold this morning for an hour and 41 minutes just to get a confirmation code so I can use MYOB to print invoices. Seriously?!?!? Is there any other way to get this code?

Sam_R
3 years ago
Hi KK006,

Thanks for reaching out, however, sorry to hear about this.

So that I can assist you further with this, could you please send me a private message with the following details:

Serial number

Company File Code

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Confirmed file via PM - Resolved 6/10

Sam_R

Former Staff

Hi KK006,

Thanks for reaching out, however, sorry to hear about this.

So that I can assist you further with this, could you please send me a private message with the following details:

Serial number
Company File Code

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Confirmed file via PM - Resolved 6/10

KK006

Contributing User

2 years ago

Hi Sam,

I've sent you a PM regarding the same thing about a confirmation code after trying everything I could the last few days. Shouldn't this be a simple thing?

If all of the other avenues of getting a simple confirmation code don't work are they able to be fixed? I've been everywhere directed from the Help Centre and not one of the directions work and come up with error codes.

Tracey_H
Former Staff
2 years ago
Hi KK006

Checking your account I can see that Company file ID 1 was successfully confirmed at 12.01 today. If you are still experiencing issues with this we have a self-serve confirmation service for older products, details are available here.
- KK006
  Contributing User
  2 years ago
  Thanks Tracey. I only just saw this message but yes it all went through. Thank you for your help.
Sean_DC
Former Staff
2 years ago
Hi KK006

We now have our dedicated self-service option, so you can generate the confirmation code whenever you need it by going to: http://help.myob.com/confirmation. Please note: You will need your Serial Number and company file code available to generate the confirmation code - available by selecting 'Confirm' via Phone when prompted.

For full details, check out the Help Article: Activating and confirming older MYOB products.

Please feel free to post again. I'm happy to assist further.

If my response has answered your enquiry please click "Accept as Solution" to assist other users in finding this information.
- KK006
  Contributing User
  2 years ago
  Thanks so much. I am going to keep this link for next time.