Hi, thanks for your response.
I can't imagine why that "feature" is in place i.e. to duplicate a comment from another customer onto the next, but your workaround will solve my problem. Thanks for your help.
Altec wrote:If I have a comment that displays correctly on a new order; when I finalise that order and open a new order, the comment from the previous order displays on the new order.
I use the comment section to advise (in this case) that the customer has requested that I charge immediately to his credit card on order....this is a real problem when that comment (Credit Card Immediately) appears on another customer order.
It seems to remember the comment from the previous order. The comment is not on the new customer (it is usually blank in their card; but it picks up the comment from the previous order when creating a new order)
If you need more information, please let me know.
I have not received any communication about this problem. How can I report it so that your developers take a look at it in their next scrum? It appears to be a bug.
Altec wrote:If I have a comment that displays correctly on a new order; when I finalise that order and open a new order, the comment from the previous order displays on the new order.
I use the comment section to advise (in this case) that the customer has requested that I charge immediately to his credit card on order....this is a real problem when that comment (Credit Card Immediately) appears on another customer order.
It seems to remember the comment from the previous order. The comment is not on the new customer (it is usually blank in their card; but it picks up the comment from the previous order when creating a new order)
If you need more information, please let me know.
Hi, thanks for your response.
I can't imagine why that "feature" is in place i.e. to duplicate a comment from another customer onto the next, but your workaround will solve my problem. Thanks for your help.
