Forum Discussion

DavidFisher's avatar
DavidFisher
Contributing Cover User
2 years ago

Pay bills issue

Hello.

We have identified an issue with Pay Bills and Prepare Electronic Payments.

Multiple instances for us.

We entered Pay Bills, selected the supplier. Selected a single invoice to pay. Ticked Electronic Payment, applied the full amount to be paid and Record. Everything looks normal.

Same invoice, double paid, showing 2 separate lines

 

The ABA was loaded to the bank and it was paid.  

The double payment sits within a large batch of payments.  It is impossible to identify unless each payment is cross checked against the physical invoices   

 

Attached are screen shots of various reports that highlight the issue for one of our examples.

 

Our issue seems similar to these issues raised:

Duplicate Payment: https://community.myob.com/t5/AccountRight-Sales-and-purchases/Duplicate-Payment/td-p/634616

 

Payments into system are double recording on same invoice:  https://community.myob.com/t5/AccountRight-Sales-and-purchases/Payments-into-system-are-double-recording-on-same-invoice/td-p/750409

 

We feel this is a glitch with MYOB but we'd be happy for someone to advise us of our processing error.

Looking for something else?

Search the Community Forum for answers or find your topic and get the conversation started!

Community home

Dig into MYOB Academy for free courses, learning paths and live events to help build your business with MYOB.