Pay bills issue
Hello.
We have identified an issue with Pay Bills and Prepare Electronic Payments.
Multiple instances for us.
We entered Pay Bills, selected the supplier. Selected a single invoice to pay. Ticked Electronic Payment, applied the full amount to be paid and Record. Everything looks normal.
Same invoice, double paid, showing 2 separate lines
The ABA was loaded to the bank and it was paid.
The double payment sits within a large batch of payments. It is impossible to identify unless each payment is cross checked against the physical invoices
Attached are screen shots of various reports that highlight the issue for one of our examples.
Our issue seems similar to these issues raised:
Duplicate Payment: https://community.myob.com/t5/AccountRight-Sales-and-purchases/Duplicate-Payment/td-p/634616
Payments into system are double recording on same invoice: https://community.myob.com/t5/AccountRight-Sales-and-purchases/Payments-into-system-are-double-recording-on-same-invoice/td-p/750409
We feel this is a glitch with MYOB but we'd be happy for someone to advise us of our processing error.