Forum Discussion

KathyTB's avatar
KathyTB
Experienced Cover User
4 years ago

Pay Now button not appearing on online invoices

The 'Pay Now' button is no longer available on our online invoices. We recently enabled the 'apply surcharge option' which may have been the trigger for the error. I've checked the 'online payments' ...
  • Komal_S's avatar
    Komal_S
    4 years ago

    Hi KathyTB 


    At times, unticking the Online payments option on the invoice and then ticking it again refreshes the invoice, therefore, please try that and resend the invoice. If the Pay Now button is still not visible,  please send me your serial number and email address by a Private Message. so we can investigate further. 

Komal_S's avatar
Komal_S
MYOB Staff
4 years ago

Hi KathyTB 


At times, unticking the Online payments option on the invoice and then ticking it again refreshes the invoice, therefore, please try that and resend the invoice. If the Pay Now button is still not visible,  please send me your serial number and email address by a Private Message. so we can investigate further. 

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