Posting overpayment in Account Right Multicurrency
I have a client in Denmark who has paid their invoice twice. I was able to post the original payment in Danish Kroner DKK to my Danish Bank in DKK. The clients card is setup with DKK as the default currency as is the bank account I want to post to.
When I try to post the overpayment I am unable to select another currency other than the base currency. The option is greyed out and I get an error and can't proceed.
I have attached screen shots showing the problem.
Hi CarlW
When you record a transaction in AccountRight 2020 when foreign currency is enabled the system defaults all transactions to the local currency AUD or NZD. If you do have a foreign currency transaction you can select the desired currency to be a different currency.
In this situation, as all invoices for that customer have been paid, it is resorting the Receive Payments transaction window back to the default of the local currency thus the system thinks the payment needs to be done in the local currency.
The way I would resolve the situation would be to create a new invoice for the customer for 1.00 in that currency. Once created, pay the invoice through the Recieve Payments for the amount the customer actually paid and then remove/zero dollar out that invoice line so you are just left with the credit amount i.e. the overpayment.
The alternative method would be to delete the original payment and then combine both amounts into the one payment and pay the invoice once.
