Forum Discussion

nolimit's avatar
nolimit
3 years ago

Previous invoices not working

Hi,

 

I have tried looking at my previous invoices so I can make payment adjustments.

 

A sign comes out to try again or contact Myob support if it continues.

 

Any suggestions??

  • nolimit's avatar
    nolimit
    3 years ago

    Hi, everything else works. I can see my invoices on my phone app but not on PC.

  • Komal_S's avatar
    Komal_S
    MYOB Staff
    3 years ago

    Hi nolimit 


    Can you please attach a screenshot of the error and we'll investigate this further?  

    • nolimit's avatar
      nolimit
      3 years ago

      Hi, everything else works. I can see my invoices on my phone app but not on PC.

      • Komal_S's avatar
        Komal_S
        MYOB Staff
        3 years ago

        Hi nolimit 

         

        his can happen if the linked accounts for either tracking receivables or tracking payables are missing. 

         

        Please check and ensure that there is both a linked receivables and linked payables account in the file: 

         

        To check the linked receivables account

        1. Choose Manage Linked Accounts from the Accounting menu
        2. Click Sales
        3. Check the Asset account for tracking receivables has an account selected
        4. If this field is empty this would generally be the Trade Debtors account, however you should seek the advice of your accountant over which account to select.

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