Prices printing incorrectly
Can someone help, when I am putting in a price on a customer's invoice, eg $8.50, when it prints out it shows as $8.502011. The total is correct but not a good look on the invoice plus the customers are questioning the price.. Is there anything I am doing wrong?
Hi, sharonb1
Thanks for your post, and Welcome to the MYOB Community Forum.
Are you using a customised invoice template when printing invoices? If yes, kindly try to use the default invoice template to see if the issue will persist. Also, when printing an invoice you can have the system use 2 decimal places or up to 6 decimal places. This is done by the relevant column that you add to the invoice table on the customise form. If you use the Ex Price 2/Inc Price 2 on your customise form it will be 2 decimal places on the printed/emailed invoice whereas Ex Price or Inc Price will do up to 6 decimal places.
You can see and adjust the column used on the customise form through Setup > Customise Forms > Invoices > Item > Selecting the desired form and Customise. Within the Customise Form window, you can right-click on the invoice table and select Show/Hide Columns before selecting the desired column. Kindly check The Help Article: Add tables to forms has more information on that process.
Please let me know if you require any further assistance with this.
Best regards,
Doreen
