Problem with allocating credit card payments
- 2 years ago
I have contacted support and I was able to fix this problem.
The system would not let me remove the payment record and gave me a "something has gone wrong" error.
It wouldn't let me remove the invoice because a payment had been recorded against it.
While talking with support and supplying screenshots I noticed that the bank account that the payment was assigned to was Undeposited Funds account. I enquired whether that was correct because all other online payments were not assigned to that account.
I was able to reassign and save the payment to my primary bank account which allowed me to match the bank feed transaction to it, but then I had a problem with the online payment surcharge. With great trepidation I manually created a balance adjustment to the surcharges account... I hope this hasn't caused any problems.
It seems that for whatever reason when the online payment was processed in the back end it was meant to be moved from the undeposited funds account to the main account so the bank feed transaction could be matched to it. For whatever reason this didn't occur so the process had to be performed manually, as best it could.
That's the only thing I can think of. This problem hasn't happened to me before.