Forum Discussion

gatekeeper's avatar
2 years ago

Receive payments

Unpaid invoices are not showing up in the receive payments window. These invoices are visible in the transaction record on the client card but do not show in the receive payments window.   Advice ...
  • Steven_M's avatar
    2 years ago

    Hi gatekeeper 

     

    Are those invoices been already paid? Possibly with a transaction dated in the future (after what the Find Transaction window is filtered for)


    My recommendation would be to open an invoice that should be appearing in the Receive Payments window and click into the History of that invoice. This would show you whether any payments have been made on the invoice. If the invoice has been fully paid it will not appear in the Receive Payments window (unless Include Closed Sales has been enabled).


    The only other thing that I can think of that would cause this situation is that you have two different customer cards with slightly different names and you selecting a different customer card in each window.

     

    Do let us know how you get on and if you require further assistance.