Forum Discussion

Sue1234's avatar
Sue1234
Experienced Cover User
3 years ago

Record button missing in Receive Payments

I try to record receive payments for my client (MYOB Accountsright online version) but the Record button is missing from the screen. Had restarted pc still same.   Please help!!
  • Sue1234's avatar
    Sue1234
    3 years ago

    Can someone please reply? I am unable to work at all because of this.

    Thanks.

Sue1234's avatar
Sue1234
Experienced Cover User

Oh its not display settings as the button "close" was next to it.

I have figured out the reason so this problem is fixed.

 

However, I find that I can't transition to STP2, it said to contact Support.

Had no problem with other client's files.

 

Are you able to assist on this?

 

Sam_R's avatar
Sam_R
Former Staff
3 years ago

Hi Sue1234,

 

Thanks for letting me know.

 

Could you please advise if you are still encountering that error when trying to transition?

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