Forum Discussion

greened's avatar
greened
Cover User
7 months ago

Recurring transactions fault

I have a weekly transfer in recurring transactions.  Frequently (and I'm talking 2 out of 3 times) it does not record. Can someone please tell me how to ensure that it records every time?
  • Earl_HD's avatar
    Earl_HD
    7 months ago

    Hi greened,

    Thanks for your post. Could you please attempt Clearing the AccountRight Cache and then record those recurring transactions again? If the issue persists, I recommend attaching a diagnostic log as it would provide more information on why the process is failing.

    Looking forward to your response.

    Regards,
    Earl

Earl_HD's avatar
Earl_HD
MYOB Moderator

Hi greened,

Thanks for your post. Could you please attempt Clearing the AccountRight Cache and then record those recurring transactions again? If the issue persists, I recommend attaching a diagnostic log as it would provide more information on why the process is failing.

Looking forward to your response.

Regards,
Earl

greened's avatar
greened
Cover User
7 months ago

I've given this a try, Earl, thankyou.  

  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    7 months ago

    Hi greened,

    You're welcome! If you have any more questions, please don't hesitate to start a new post. We're here to help!

     

    Regards,
    Earl

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